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Cancellation Policy

Last updated: 2nd October 2020

Refund based on COVID-19 Guidlines

Cancellations are subject to certain restrictions and guidlines which our providers, suppliers opt. Refunds will be processed based on COVID-19 measures and no refunds will be processed if the customer doesn't abide to guidleines during the holiday or transit. However refund will be processed if there is a decline in service from tripo™. Please read the policies we share in the final confirmation before making payments.

What is tripo's Guest Refund Policy?

If your host canceled your reservation, you can transfer your payment to a new tripo reservation or request a refund.

If you experience a travel issue that prevents you from being able to complete a trip with tripo, and you’re unable to resolve with your host, our Guest Refund Policy may be applied in certain circumstances. Processing of refund amount is based on the host or supplier timelines.

Eligible travel issues

Situations that may be eligible for a refund under this policy generally fall into any of these categories:

  • The host fails to provide reasonable access to the booked listing.
  • The listing booked is misrepresented (ex: number of bedrooms, location, lacks promised amenities).
  • The listing isn't generally clean, is unsafe, or there's an animal in the listing that wasn't disclosed prior to booking.

Tripo will either provide you with a refund or use reasonable efforts to find and book you at another comparable accommodation for any unused nights left in your reservation. The amount of any refund will depend on the nature of the travel Issue suffered.

Submit a valid claim for refund

To submit a valid claim for your reservation, you are required to:

  • Contact us within 24 hours of check-in to document the issue and place a hold on the host's payment. Include photographs or other evidence of the issue as part of your claim.
  • Be responsive to our requests for additional information and co-operation.
  • Not have directly or indirectly caused the Travel Issue.
  • Have used reasonable efforts to remedy the circumstances of the Travel Issue with the host prior to making a claim, including messaging your host on tripo to notify them of the issue. We'll verify this in your account.

CANCELLATION Timelines :- 

  • · More than 30 days of travel date 20% of ground package cost
  • · 30 to 21 days before the travel date 40% of ground package cost
  • · 20 to 15 days before the travel date 60% of ground package cost
  • · 14 to 11 days before the travel date 80% of ground package cost
  • · 10 days before the travel date 100% of ground package cost
  • · Flight cancellation as per airlines policy + service charge + tax.
  • · Cruise cancellation as per cruise policy + service charge + tax.
  • · Visa cost total non-refundable once visa processed.
  • · Payment is non-refundable if hotels are non-refundable.

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